How To Order

G&P Biosciences offers several convenient ways for ordering our products. Our website provides you an option to order online with a purchase order # or credit card. Purchase orders can also be placed by email, mail, phone, or fax. We recommend that you submit your orders via our online ordering system, which enables us to process them in a fast and secure manner.

Order Online:

Please follow our online ordering and processing instructions:

(1) Navigate through our “Products” page to find your items of interest;

(2) Select your items and enter quantity followed by clicking "Add to Cart";

(3) You will prompted to either "Continue shopping" or "Show Cart”;

(4) By clicking on "Show Cart" you will be redirected to the "My Cart" page;

(5) When you are done, click the "Check Out Now" to complete your order.

If it is your first time ordering from us, please register a new account. We will send you a confirmation email once your order is received. Your information will be stored in our secured systems for your future purchases, making it an easy reordering process. Please refer to our “Privacy Policy” to learn more about how we protect customer information. If you have a account, please log in to complete your order. If you know the product name or SKU# you can simply find and add it to the shopping cart. Once you have all of the products of your interest in the cart, you can checkout by filling in all the required information and following the instructions online.

Order by E-Mail:

You can also place an order by email or postal mail. To expedite your order, please send us a purchase order form, including the following information:

• Your Name*

• Your Institution/Company*

• Your Email Address*, Phone Number, and/or Fax Number

• Your Account Number (if available)

• Your Shipping Address*

• Your Billing Address* (if different from shipping address)

• Product SKU Numbers*, Quantities* and Sizes* You Requested

• Purchase Order Number or Credit Card Type, Number, Card Holder Name, Security Code and Expiration Date*

• Our Quotation Number (if applicable)

(*denotes the required information)

A standard blank purchase order form can be downloaded here: Purchase Order Form. You can complete the form and email to: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Order by Phone or Fax:

If you have any questions about our product availability and pricing, please call our order support team.

We are also happy to assist and place an order for you. You can also fax your completed purchase order form and all inquiries to us.

Toll-free: 1.877.976.8978 (US only)

Local: 1.408.320.2348; 1.650.796.3998

Fax: 1.650.858.0688

Business Hour: 9AM – 5PM PST, Monday – Friday (excluding major holidays)

Order Support:

For general questions regarding your online account, product availability, pricing, shipping, and returning, please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . You are welcome to contact our Technical Support teams by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . if you have any questions or concerns about the quality and application of our products you ordered. Our experts and scientists are available to help you with application design, to help optimize your protocols, to suggest relevant controls, or to offer troubleshooting tips.

If you cannot find the size, format, or formulation you need in our catalog, or request a special order or contract service, please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . We will get in touch with you to provide a custom quotation within 1-2 business days. We are happy to provide special orders and custom services for:

• Custom sizes, including bulk, special orders

• Custom formats of genes, proteins, antibodies, & cell lines

• Alternative gene, protein, antibody concentrations

• Alternative protein, antibody buffers or formulations

• Custom bioassays & regents (e.g., custom antigens, antibodies etc.)

If you are requesting a custom size, format, concentration, or formulation, the processing time typically takes two (2) to eight (8) weeks. The products by special orders and contract services will meet our quality control specifications. Please visit our “Services” webpage for more detailed information and optimal workflows for all our customized solutions.

Payment Options:

You can use a purchase order # or credit card/Paypal to place your order online. All purchase orders should be paid within net 30 days from date of invoice. We accept all major credit cards, Visa, Master, American Express, & Discover. All transactions are 100% confidential using a secured form.

phone

Prepayment by check, or wire transfer is also accepted. For more details about our accounting numbers, electronic or wire transfer processes or if you have any question about your invoice or payment, please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Shipment & Tracking:

If you would like to confirm or track the status of your order, please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. , or contact your local distributor if you are ordering outside of the U.S. We use major worldwide couriers for the distribution of our products. Domestic orders are usually shipped next day delivery. International orders sometimes take between 3 to 5 business days for delivery. Shipping and handling costs are added to the invoice. We reserve the right to select the packaging and shipping method for your order, which will ensure the stability of product and efficient tracking. Extra handling fee may be charged for samples shipped with ice packs and dry ice in Styrofoam box. Customers selecting to split the delivery of products on a single order may be liable to multiple shipping charges.

We can use the shipping service of your choice as long as you provide us with your shipping account number. Please state the courier account # on the purchase order form or in the comments section when ordering online. Other shipping methods such as free local delivery may be available if you coordinate the pickup (San Francisco Bay Area only). All orders to the U.S. are shipped from our facility in Santa Clara, California. If your order is placed by 2:00PM, Monday through Friday PST, and is in stock, it is shipped the same day and sent for next day delivery unless otherwise stated or requested by the client. If your order is placed after 2:00PM or on the weekend, it will usually be shipped in the following business day.

Delivery times and shipping charges for orders outside the US may vary. If you would like to inquire about processing and shipping time, please contact your local distributor. Such orders may be subject to import taxes, customs duties, and fees levied by the destination country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please handle and store our products under the conditions indicated on the Product Data Sheet (PDS) upon arrival.

Terms & Conditions:

All our products and services are for research use ONLY and are NOT intended for diagnostic or therapeutic use. Special orders and contract services are available for end-users only; they are not available for transfer or resale.

Pricing

All prices are subject to change without notice. Payment terms are net 30 days from the invoice date unless an agreement has been established prior to ordering. We reserve the right to correct any errors in the online system before shipping and billing. If you suspect an error in pricing, please email us: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Promotion/Discounts

Unless specified, promotional codes cannot be combined with any other offers or codes.

Sample Kits

Sample kits are available for the evaluation of some of our products (see specific product pages on our website). Sample kits must be shipped to a valid business or institution address. Limit one kit of each type per customer for a maximum of three (3) kits.

Bulk Order/OEM

We manufacture most of our products and are pleased to offer discounts on bulk orders including those for OEM purposes. If you are interested in bulk order, OEM, or other commercial applications, please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. .

Returns

We have strict quality control guidelines that allow us to offer a 100% satisfaction guarantee on our products and services. Superior quality and batch-to-batch consistency are of paramount importance to us. If, however, any product does not perform as specified on its PDS or is damaged during the shipping process, we will either replace it immediately, or issue you a credit or refund up to the original purchase price. All claims for quality issues or damages must be reported to us immediately by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . All claims are subject to investigation before return authorization will be issued. All return authorization requests must be made within 10 working days of order receipt. Product(s) must be postmarked within 30 days upon receipt of the return authorization. Upon receipt of authorized return, a credit or refund will be issued, less an applicable charges.

Cancellations

Cancellations must be received prior to shipment of the product or delivery of the project through contract services. All cancellation must be received in writing by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. with order number or purchase order number stated in the subject line. Cancellation of service in progress may incur partial charge proportional to the percentage of the work completed at the time of cancellation. We reserve the right to refuse order cancellations or issuing a compensation discount. For more details, please refer to our “Terms & Conditions”.

Patent/Trademark Disclaimer

Unless stated otherwise, NO license or immunity under any patents shall be either granted or implied by the sale of our products or services.

Product Use Limitation & Warranty

We warrant to you, our direct customer, that our goods shall conform substantially to the description of such goods as provided in our catalogues and literature accompanying the goods until their respective expiration dates or, if no expiration date is provided, for 6 months from the date of your receipt of such goods. This warranty is exclusive, and we make no other warranty, express or implied, including any implied warranty of merchantability or fitness for any particular purpose.

Our warranty shall not be effective if we determine, in our sole discretion, that you have altered or misused the goods or have failed to use or store them in accordance with instructions furnished by us. Our sole and exclusive liability and your exclusive remedy with respect to goods proved to our satisfaction (applying analytical methods reasonably selected by us) to be defective or nonconforming shall be the replacement of such goods free of charge, upon the return of such goods in accordance with our instructions, although at our discretion we may provide a credit or refund. In no event shall we be liable under any legal theory (including but not limited to contract, negligence, strict liability in tort or warranty of any kind) for any indirect, special, incidental, consequential or exemplary damages (including but not limited to lost profits), even if we had notice of the possibility of such damages.

If we manufacture custom goods for you based on instructions, specifications, or other directions you provide to us, we shall not be liable for the lack of sufficiency, fitness for purpose or quality of the goods to the extent attributable to such instructions, specifications, or other directions. We shall not be liable for any loss, damage or penalty as a result of any delay in or failure to manufacture, deliver or otherwise perform hereunder due to any cause beyond our reasonable control.

For more details regarding limitation and warranty on use of our products and services, licensing, pricing, ordering, and delivering, please refer to our “Terms & Conditions”.

YOUR SATISFACTION IS OUR NUMBER ONE PRIORITY.

FAQ: How To Order

1. Question: I would like more data or information on a specific product, but I do not see it listed on your website. What should I do?

Answer: If more information is needed on a specific product, please do not hesitate to call us or email us This email address is being protected from spambots. You need JavaScript enabled to view it. . We will get back to you with the answer shortly.

2. Question: What is a Purchase Order?

Answer: Purchase Order (PO) is a commercial document that is issued by the buyer to the seller, indicating types, quantities, and agreed prices for products or services, which the seller will provide to the buyer. If you do not have a formal PO form, click here to download our standard Purchase Order Form, fill the required information, and then send us either by email to: This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax.

3. Question: How can I be sure that my order has been processed properly?

Answer: When you finish the ordering process, you will receive an email confirmation, which indicates that we received the order. If you did not receive an email confirmation within one (1) business day, please contact us immediately by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

4. Question: Can I get a discount and how?

Answer: We only offer discount to special products and services occasionally (please visit our website regularly for the updated list of special offers) as well as the customers who make bulk purchases or special orders. For bulk or special order quotation, you can contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. . Please indicate approximate quantity of the product(s) or service(s) you want to order in your email. We will provide you with a custom quotation within 1-2 business days.

5. Question: What if I receive a wrong item?

Answer: If an error results in shipment of an incorrect order, we will either ship a replacement order immediately at no charge, or credit or refund your account with the original purchase price. If an error by a customer results in the shipment of an incorrect order and is reported to us within ten (10) days, you may obtain a “Return Authorization” to return the product(s) for partial credit or refund. Please refer to our “Terms & Conditions” for details.

6. Question: What if I do not receive my order within your estimated delivery time?

Answer: Delays may occur due to conditions beyond our controls, for example, situations rising from strikes, fire, arson, riots, earthquake, and floods etc. If your package is lost before being delivered or during shipping, we will ship you a replacement at no charge or credit your account with the full purchase price. You may receive a discount for the significant delay in delivering our products or services. Please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any question related to delivery.

7. Question: How should I store the products I received?

Answer: Please refer to our PDS for more details and specifications about the storage and handling conditions for the products you ordered and received.